This week on The Winning Zone, Hilmon Sorey is joined by Joshua Freedman, world renown emotional intelligence researcher and Co-founder and CEO of Six Seconds, to discuss how emotional intelligence drives impact in your organization.
What is Emotional Intelligence?
Joshua begins by describing the definition of intelligence. He also relays that there is emotional data, and everyone experiences emotional puzzles and problems everyday, and emotional intelligence is what allows us to navigate these effectively. Continue listening at 01:41 to learn more.
The Genesis of the Study of Emotional Intelligence
At 02:23, Joshua shares the story of Peter Salovey and Jack Mayer, emotions and cognitions researches, and how they discovered that everyone was wrong about their definition of ‘smart’ when it came to politician Gary Hart and his Monkey Business affair. They dove deep into how emotions affect thinking and published a paper with their results. Continue listening to learn more.
How Do Emotions Affect Reasoning?
Joshua relays that “the function of emotion in our brain is to focus our attention and to motivate us.” He then gives a couple of examples of how emotions can affect our reasoning. The first example finds that when a person is slightly frustrated, they are more accurate in the computational analysis. However, when a person is in more of an uplifted mood, they are better at their creative problem solving. Are you bringing the right emotional state and conditions to the problem you have? Continue listening at 04:51 to find out and learn more.
Where Does the Deficit Occur?
Throughout childhood and early adulthood we spend so much time focusing on our computational skills, and not much time on our emotional skills. They are not well understood, so therefore they are not taught; we are taught to leave our emotions at the door, which allows no room for creativity, passion, and innovation. In an organization, “...what we permit, we promote.” So, if you allow toxicity and your people fundamentally hate coming to work, eventually it will all give out. This is, in part, what has led to The Great Resignation. Learn more at 08:41.
What is the Catalyst?
In today’s world, people are lonelier than they have ever been. Baseline stress is at a level that is higher than ever. People seem to be saturated in a destructive context in their everyday lives, and there is an increasing need to understand and use emotional intelligence as a tool in these situations. Continue listening at 13:23 to learn more.
Six Seconds and the Three Step Process
Joshua explains that Six Seconds teaches people all over the world how to measure emotional intelligence at an organizational and individual level. They then teach their clients how to practice emotional intelligence through their three step process, which consists of awareness, management, and direction. First, you need to tune in and get the data- awareness. Next, you need to figure out your options and how you can use the data-management. Finally, you must figure out what is important and where you want to go with it- direction. Every time you go around the process, you increase your awareness, management, and direction. Continue listening at 23:26 to learn more.
Joshua describes a case study that was just published regarding Six Seconds working with a pharma sales organization. When managers started to employ the three step process, the study shows that a ripple effect, starting with the leaders, trickled down to the field reps, and they began having better relationships with their customers. Emotional intelligence, when practiced at the top, can inadvertently transmit to every aspect of the organization. Continue listening at 25:33 to learn more.
Anyone who wants to get in touch with Joshua Freedman and Six Seconds can reach him via LinkedIn or the Six Seconds website at www.6seconds.org.
01:41 What is Emotional Intelligence?
02:23 The Genesis of the Study of Emotional Intelligence
04:51 How Do Emotions Affect Reasoning?
08:41 Where Does the Deficit Occur?
13:23 What is the Catalyst?
23:26 Six Seconds and the Three Step Process
25:33 The Outcome